Privacy Policy

1. Information We Collect

We collect information to provide and enhance our services. This includes:

• 1.1 Personal Information: Name, email address, phone number, and payment details when you book a ride or create an account. For drivers: Identification, driver’s license, vehicle registration, and background check details.
• 1.2 Location Data: Pick-up and drop-off locations, and real-time GPS data (with your consent) to track rides and improve service efficiency.
• 1.3 Usage Data: App interactions, browsing activity on our website, and ride history.
• 1.4 Device Information: IP address, device type, operating system, and unique identifiers.
• 1.5 CCTV Footage: Video recordings from in-vehicle cameras for safety and dispute resolution (stored securely and accessed only when necessary).

2. How We Use Your Information

We use your data to:

• Facilitate ride bookings, payments, and driver-passenger connections.
• Provide customer support and resolve disputes.
• Ensure safety through background checks, CCTV monitoring, and ride tracking.
• Improve our services via analytics and feedback.
• Send promotional offers, updates, or newsletters (with your consent; opt-out available).
• Comply with legal obligations and protect against fraud.

3. How We Share Your Information

We do not sell your personal data. We may share it with:

• 3.1 Service Providers: Third parties (e.g., payment processors, IT support) who assist us, bound by confidentiality agreements.
• 3.2 Drivers and Passengers: Limited details (e.g., name, pick-up location) to enable rides.
• 3.3 Legal Authorities: When required by law, court order, or to protect TaxiPaxi’s rights and safety.
• 3.4 Business Partners: Aggregated, anonymized data for marketing or analytics (e.g., with advertisers).

4. Data Security

• 4.1 Protection Measures: We use encryption, firewalls, and secure servers to safeguard your information. CCTV footage is encrypted and access-restricted.
• 4.2 Limitations: No system is 100% secure. We strive to protect your data but cannot guarantee absolute security.

5. Your Choices and Rights

• 5.1 Access and Update: View or edit your account details via the TaxiPaxi app or by contacting us.
• 5.2 Location Permissions: Opt out of real-time tracking (may affect service functionality).
• 5.3 Marketing: Unsubscribe from promotional emails via the link provided or by contacting us.
• 5.4 Data Deletion: Request account deletion by emailing [email protected]. We’ll retain certain data as required by law (e.g., tax records).
• 5.5 Rights Under Law: Depending on your location, you may have rights to access, correct, or erase your data, or object to its processing. Contact us to exercise these rights.

6. Cookies and Tracking

• 6.1 Cookies: We use cookies on our website to enhance user experience, track usage, and serve relevant ads. You can manage cookie preferences in your browser settings.
• 6.2 Analytics: Tools like Google Analytics help us understand trends (data is anonymized where possible).

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it promptly.

8. International Data Transfers

TaxiPaxi operates in Australia, but some data may be processed overseas by our service providers. We ensure compliance with Australian privacy laws and adequate protection standards.

9. Retention of Data

We retain personal information only as long as necessary for the purposes outlined (e.g., ride history for 7 years per tax laws). CCTV footage is typically deleted after 30 days unless needed for an investigation.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted here, and significant updates will be communicated via email or app notifications. Continued use of our services after changes implies acceptance.